Shipping & Returns

Shipment

You will receive a message in the mailbox when the goods have been sent. Deliveries from € 75 (incl. VAT) are delivered free of charge within the Netherlands and Belgium. Below € 75 (incl. VAT) we charge you € 4.95 (incl. VAT) shipping costs for the Netherlands, and € 6.95 (incl. VAT) shipping costs for Belgium. Other countries may differ, the shipping costs can be found on the order page.

Our orders are shipped via PostNL. If your order contains a Track & Trace code, you will receive it from our carrier.

Return

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping. Only the costs for return from your home to the web store are for your own account. If you make use of your right of withdrawal, the product with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur. To make use of this right you can contact us via info@chemx.eu We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

Delivery time

We send products that are in stock on the same working day, if ordered before 3 p.m. For items that are not in stock, an indication of delivery time is stated. We try to deliver non-stock items as quickly as possible. If this is not possible, we will contact you.

Return address:

Chemx (department return)
Smederijstraat 2
4814 DB Breda